ReSet Policies
Effective as of January 1, 2024
Cancellation Policy
Program Cancellation Policy
We understand that circumstances may change, and you may need to cancel your program subscription. To ensure a smooth process for both parties, we have implemented the following cancellation policy:
1. Cancellation Notice: Patients are required to provide a minimum of 30 days notice before their next billing cycle to cancel their program subscription.
2. Billing Cycle: The billing cycle is defined as the period from one billing date to the next. Please refer to your billing statement for the exact dates of your billing cycle.
3. Cancellation Process: To cancel your program subscription, please submit a cancellation request at least two weeks before your next billing cycle. You can do this by contacting our customer support team via email or phone. Your cancellation will be confirmed via email once processed.
4. Effective Date of Cancellation: The effective date of cancellation will be the last day of your current billing cycle, provided that the cancellation request is received at least two weeks prior to that date. If the request is received less than two weeks before the next billing cycle, the cancellation will take effect at the end of the following billing cycle.
5. No Retroactive Cancellations: We do not process retroactive cancellations. Once a billing cycle has begun, the cancellation will take effect at the end of that cycle.
6. No Refunds for Partial Cycles: We do not provide refunds for partial billing cycles. If you cancel your subscription midway through a billing cycle, you will continue to have access to the program until the end of that cycle.
7. Exceptions/ Temporary holds: In exceptional circumstances, such as medical emergencies, surgeries, sickness, or extenuating personal circumstances, we may waive the 30 day notice requirement. Please contact our billing support team to discuss your situation. The billing support team will assess the request and may approve a temporary hold on the account until otherwise specified.
8. Changes to Policy: We reserve the right to modify this cancellation policy at any time. Any changes will be communicated to active subscribers via email or through our website.
By subscribing to our program, you acknowledge that you have read, understood, and agree to abide by this cancellation policy.
If you have any questions or need further clarification, please don't hesitate to contact our customer support team.
Billing
Subscription-Based Service Policy
Welcome to our subscription-based program! We're excited to have you here. Below is an outline of how our subscription service works:
- Subscription Enrollment: By signing up for our program, you are enrolling in a monthly subscription service.
- Billing Cycle: Your subscription will be billed on a 4-week basis. The billing cycle will commence on the same day that you signed up for the program.
- Billing Process: Payment for your subscription will be automatically processed using the payment method provided at the time of enrollment. You authorize us to charge your chosen payment method each month for the subscription fee.
- Cancellation Policy: Should you wish to cancel your subscription, we require a minimum of 30 days notice before your next billing cycle. This allows us to process your cancellation effectively and ensures that you will not be billed for the subsequent month.
- Cancellation Process: To cancel your subscription, please submit a cancellation request via email, text, or voicemail, at least 30 days before your next billing date. You can do this by contacting our billing support team via email ([email protected]) or phone (801-816-1010). Your cancellation will be confirmed via email once processed.
- Effective Date of Cancellation: The effective date of cancellation will be the last day of your current billing cycle, provided that the cancellation request is received at least two weeks prior to that date. If the request is received less than two weeks before the next billing cycle, the cancellation will take effect at the end of the following billing cycle.
- Changes to Subscription: You may make changes to your subscription, such as upgrading or downgrading your plan, after consulting with your ReSet specialist at your monthly appointment. Any changes will be reflected in your next billing cycle.
By signing up for our program, you acknowledge that you have read, understood, and agree to abide by the terms outlined in this Subscription-Based Service Policy.
If you have any questions or need further clarification, please don't hesitate to contact our customer support team.
Medication Handling Policy
- No Refunds for Lost or Misplaced Medication or Supplements: We do not offer refunds or replacements for accidentally misplaced or lost medication or supplements. It is the patient's responsibility to ensure the safekeeping of their medication.
- No Returns of Medication: Medication cannot be returned once it has been dispensed to the patient. We adhere to strict pharmaceutical regulations, and for safety and quality reasons, we cannot accept returned medication.
- Replacement for Defective Syringes: If a syringe provided by our service is found to be defective, please contact our customer support team immediately. We will arrange for a replacement syringe to be sent to you promptly.
- Replacement for Incorrect Medication: In the rare event that a patient is given the wrong medication, please notify us immediately. We will investigate the issue and, if confirmed, provide the correct medication to the patient as soon as possible.
- Quality Assurance: We take the quality and safety of our medication seriously. All medication is stored and handled according to pharmaceutical industry standards to ensure efficacy and safety.
By utilizing our service, you acknowledge and agree to adhere to the terms outlined in this Medication Handling Policy.
If you have any questions or concerns regarding medication handling, please contact our customer support team for assistance:
801-816-1010 (ASK for RESET)
